Refund policy
Return requests must be made within 7 days of delivery. To qualify for a return, products must be unused, unopened, and in their original packaging.
How to Request a Return
To initiate a return, please contact our customer support team with your order number and the reason for your request. Once your request is reviewed and approved, our team will guide you through the return process.
Refund Processing
After the returned item has been received and inspected, approved refunds will be processed to the original payment method within 7–10 business days.
Shipping Charges
Delivery fees are non-refundable, unless the item received was damaged, defective, or incorrect.
Important Information
- Due to hygiene and safety reasons, we cannot accept returns for opened or used skincare products.
- Results may vary from person to person, therefore returns based on personal results or preferences are not eligible for refunds.
- Pluff reserves the right to decline return requests that do not meet the above conditions.
Guidance & Support
If you’ve received your order and would like help with how to use your products or build a routine, feel free to reach out to our team anytime. We’re always happy to guide our Pluffies and help you get the best results from your skincare.